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Frequently Asked Questions

Frequent questions

Why do I need all that? How does pro4TM help me to protect my brand?
Registered trademarks are protected by law. However, trademark violations are daily fair and you will certainly want to know as soon as somebody violates your rights. pro4TM immediately informs you about who uses your trademark in Google ads, who uses your trademark in their internet domains, and who registers a trademark similar to yours. Such knowledge enables you to effectively take action against trademark infringements.
 
How can I control/keep track of your monitoring service?
Open your personal account and look up the results of your monitoring subscription any time. In addition, you may choose to either receive a weekly or monthly report or look up the results yourself.
 
Are you really able to find Google® AdWords® ads all around the world?
Yes.
You claim to find similar trademarks. What do you mean by “similar”?
Our computer systems evaluate similarity by using a combination of different algorithms. Although it is our trade secret how this process really works (just as, for example, Google® does not tell us the details of how search results are ranked), we can tell you that the Levenshtein distance plays a vital role amongst other factors.
 
Do I have to care about somebody using my brand in their internet domain?
Yes, definitely! A domain containing your trademark may confuse your customers and severely damage your brand: Which one is the original internet domain and which one is fake? And: Where can I get the original products and who sells counterfeits?
 
What does it cost altogether? What product packages are there?
We offer our services in two subscription versions:
  • Basic: 3 months of monitoring of 1 search term (trademark) for EUR 99 (= EUR 33 per month). Your advantage: You have the opportunity to pay little and find out whether our service meets your requirements over the course of 3 months. 
  • Multi: 12 months of monitoring 1 to 5 search terms (trademarks) for EUR 360 (= EUR 30 per month). Your advantage: You have the opportunity to have up to 5 search terms monitored for the price of one.
There are no additional costs.
 

Overview

What do you offer exactly?

We help you to protect your brand against misuse and copycats by monitoring who uses your trademark in Google® ads, who registers a trademark that is similar to yours, and who registers an internet domain with your trademark.

I do not understand that. How does it work?
We operate high-performance computer systems and offer the following fully automatic services to protect your brand:
  • We monitor Google® sites separately for every city and at least four times per week to find out who runs AdWords® ads when somebody looks up your trademark.
Example: You produce chocolate figures and own the trademark “Schokobär”. We check which AdWords® ads appear when somebody uses Google® to look up your trademark. If, for example, one of your competitors advertises their own products when somebody searches the term “Schokobär”, you will know thanks to pro4TM.
  • We use the official publications of patent offices to learn which trademarks have already been registered. In a next step, pro4TM tells you which new registrations are similar to your trademark.
  • We check tens of thousands of new internet domains every day and inform you which new domains contain your trademark.  
Why do I need all that? How does pro4TM help me to protect my brand?
Registered trademarks are protected by law. However, trademark violations are daily fair and you will certainly want to know as soon as somebody violates your rights. pro4TM immediately informs you about who uses your trademark in Google ads, who uses your trademark in their internet domains, and who registers a trademark similar to yours. Such knowledge enables you to effectively take action against trademark infringements.
 
I really do not care about somebody using my trademark!
Good luck then. You will need it once your trademark is damaged.
 
25. How do I find out whether or not my trademark is already misused by somebody else?
A few clicks and using pro4TM is all it takes to find out whether somebody has already registered internet domains containing your trademark or registered a trademark that is confusingly similar to yours.
 
How much work is pro4TM?
As much as you like ;-) Every week or month, you receive a report including all events related to your trademark. However, you may always access your pro4TM account and find out everything there is to know about new trademarks, domains and AdWords ads.
 

Search terms (brands)

Is it possible to have more than one search term (one trademark) monitored?

Yes, of course! You may use all your trademarks as well as the trademarks of your competitors as search terms or include any other search terms. The Multi subscription includes five search terms and you may purchase as many Multi subscriptions as you wish.

What is the maximum number of search terms (trademarks) you can monitor?
As many as you wish :-) Although you monitor up to five search terms per Multi subscription, you may purchase as many Multi subscriptions as you wish.
 
24. Is it possible to change the search terms (trademarks) monitored by pro4TM?
Yes but only once a year. Please send an email to support@pro4tm.com.
 

Monitoring in general

Do I get an account from pro4TM where I can look up all I need to know?
Yes! You get access to your personal account with all the information you need to know clearly arranged.
 
How can I control/keep track of your monitoring service?
Open your personal account and look up the results of your monitoring subscription any time. In addition, you may choose to either receive a weekly or monthly report or look up the results yourself.
 

Monitoring of Google AdWords®

How can I find out who uses my trademark in Google® ads?
pro4TM provides you with a special Google® AdWords® monitoring service. We clearly show you who ran advertisements when and where when somebody looked up your trademark.
 
How do we know which trademarks/domains/AdWords are registered?
  • We check the official publications of patent offices because they publish all new trademark registrations.
  • Every day, we receive lists of all internet domains as far as technically possible. These lists tell us which domains have been registered.
  • We check who runs AdWords® ads when somebody looks up your trademark separately for every city and at least four times per week.
Are you really able to find Google® AdWords® ads all around the world?
Yes.
Which Google® AdWords® ads do you show me?
You decide from which regions you would like to see the Google® AdWords® ads.
 
Can I adjust which Google® AdWords® ads I want to see?
Yes, you may narrow down the results as much as you wish, e.g. to a city, a region or a state
I do not want to see Google® AdWords® ads I already know about. Is that possible?
Yes, it is possible. Just select the ad you wish to hide and click on “approve
44. Do I need to check all Google® AdWords® ads every day?
No, you may access your personal account as often as you wish. You may hide ads you have already seen by “approving” them to see only the latest ads.
 
Can I see which Google® AdWords® ads I have already approved?
Yes, you may also see all “approved” ads.
 
How long can I see my ads on pro4TM?
We store ads for up to 6 months.
 

Monitoring of brands

Which trademarks can you find?
Currently we are incorporating German and Slovak brands as well as all EU trademarks into our databases.
 
You claim to find similar trademarks. What do you mean by “similar”?
Our computer systems evaluate similarity by using a combination of different algorithms. Although it is our trade secret how this process really works (just as, for example, Google® does not tell us the details of how search results are ranked), we can tell you that the Levenshtein distance plays a vital role amongst other factors.
 
Which trademark similarities can I see using pro4TM?
Currently we are analyzing EU as well as German trademarks. We are continuously expanding our portfolio and soon will be able to analyze trademarks from every EU country.
 
Are there trademarks pro4TM cannot find?
Currently we are analyzing EU as well as German trademarks. We are continuously expanding our portfolio and soon will be able to analyze trademarks from every EU country.
 

Monitoring of domains

Do I have to care about somebody using my brand in their internet domain?
Yes, definitely! A domain containing your trademark may confuse your customers and severely damage your brand: Which one is the original internet domain and which one is fake? And: Where can I get the original products and who sells counterfeits?
 
Which internet domains can you find?
We find all domains with international endings (such as .com, .net, .org etc.) as well as all domains with endings of the new gTLD program (such as .today, .who, .shop etc.). Domains with endings of countries are a bit more complicated because many countries keep their complete domain lists confidential. Nevertheless, we have already been able to reach agreement with many states, such as .at, .sk, .fr, and .uk. Find more detailed information here.(>> link to product site and automatically forwarded to detailed information)
 
Which internet domains do you show me?
Your results include domains containing your search terms (trademark).
 
Can I find out which domains already contain my trademark?
Yes, our system offers a complete list of all domains in the world as far as technically possible.
 
Do I only see domains that have recently been registered?
Your personal account displays all domains containing your search term (trademark). Your report only includes all domains new since the previous report.
 
There are a lot of domains containing my trademark. How can I filter out the dangerous ones?
Our system evaluates all domains and displays the most similar addresses. You decide which ones are the most dangerous. Our partner attorneys are always ready to assert your legal interests.
 
Are there any domains pro4TM cannot find?
Our system finds all domains with international endings (such as .com, .net etc.) as well as all domains with one of the many new endings (such as .berlin, .bayern etc.). Moreover, our system also finds domains with endings of many countries (such as .at, .fr, .co, .uk, .sk) but receiving a list of all domains is prohibited by law in some countries. We cannot display domains of such countries.
 

Reports

What is this “report”?
Your personal report tells you at a regular basis which new AdWords, trademark similarities and domain similarities our system has found. Therefore, you are always up to date on new potential rights violations.
 
What is included in the report?
The report includes all new AdWords, trademark similarities and domain similarities our system has found in the course of the last week/month.
 
How often do I receive a report?
As often as you wish: weekly or monthly.
What is the difference between “monitoring” and “report”?
On our website, your personal account is primarily comprised of the two areas “monitoring” and “report”. “Monitoring” displays ALL AdWords®/trademarks/domains related to your search term we have ever found. In contrast, “report” only includes the LATEST AdWords®/trademarks/domains of the last week or month
Do you tell me when you have found any new AdWords®/trademarks/domains?
Yes, if you wish you are informed every week or month.
 
The report does not show any similarities. Did something go wrong?
No, this is actually great news: you can be sure that nobody has registered a similar brand, used your trademark in their Google® ads, or registered a domain containing your trademark.
 

Costs & included services

What does it cost altogether? What product packages are there?
We offer our services in two subscription versions:
  • Basic: 3 months of monitoring of 1 search term (trademark) for EUR 99 (= EUR 33 per month). Your advantage: You have the opportunity to pay little and find out whether our service meets your requirements over the course of 3 months. 
  • Multi: 12 months of monitoring 1 to 5 search terms (trademarks) for EUR 360 (= EUR 30 per month). Your advantage: You have the opportunity to have up to 5 search terms monitored for the price of one.
Additionally, we offer a free Test of our services: 30 days of monitoring of 1 search term (trademark), competely free of charge!

There are no additional costs.
 
What services do these subscriptions include exactly?
The subscriptions include all our monitoring services:
  • Monitoring of Google® AdWords® ads
  • Monitoring of new trademark registrations
  • Monitoring of new domain registrations
Is it possible to subscribe to only one of these services?
We have calculated this option as well but we would have to charge almost as much as for the entire package of services. This is why we only offer all-inclusive subscriptions.
 
How often do I have to pay?
You only pay once and only the price of the subscription. There is nothing else to pay.
 
Are there any hidden costs?
No.
How long do I have to commit myself?
Depending on your choice of subscription, you sign up for either 3 months (Basic) or 12 months (Multi).
 

Termination

How can I withdraw from the contract?
It is not possible to withdraw from the contract. Our service does not apply to consumers in terms of the Consumer Protection Act.
 
When does the subscription expire?
The Basic subscription automatically expires after three months. In contrast, the Multi subscription does not expire but is automatically extended for another 12 months. The free Test is automatically extended to a Basic subscription on expiry, if you do not cancel within the test phase.
 
How can I unsubscribe?
You may unsubscribe from getting anymore emails on your personal settings website. Please simply deactivate receiving our free information on trademark rights as well as reports.
If you wish to completely deactivate your account, please send us an email.
 
How can I discontinue my subscription?
As the Basic subscription automatically expires after three months, you do not need to cancel it. You may discontinue the Multi subscription by the end of every 12 months with one month’s notice. Look up the effective date of your subscription under personal settings. The free Test can be discontinued until expiry without cost.
 

Brand registration

What do I need to do to register a new trademark?
Please go to “Prices & Ordering” on our website and select “Order new trademark registration”. Now simply follow the instructions to order the registration of your trademark.
 
What does it cost to register my trademark?
This is completely up to you! The costs of registering a trademark are primarily based on the number of countries you choose for your trademark. In general, such costs include:
  • Trademark office fees
  • Research whether your trademark already exists
  • Application of your trademark registration with the trademark office
  • Processing of objections
We offer affordable standard prices for our professional trademark research and registration through our attorneys. Please go to “Prices & Ordering” to find out more. The registration fees are fixed prices as well. Unfortunately, we cannot anticipate any objections against your trademark registration. Therefore, a respectable service provider cannot offer a fixed price for the entire process.
 
Can I be certain that my trademark registration works out?
We do everything in our power to successfully register your trademark. The most important step is to examine closely whether your desired trademark (or a very similar one) already exists. Unfortunately, the trademark office still rejects some applications – no respectable service provider can guarantee a successful registration.
 

Data security & login details

Do you share my customer data with anyone?
No! Your customer data are stored in our highly protected system. Passwords are only stored as salted encrypted hashes and cannot be decoded based on the current state of technology.
 
Do you send me any promotion/spam?
No, we only send the reports you have asked for. We send free information as well as new developments related to trademark rights about 10 times per year but only upon request.
 
How safe is my data?
Your data is stored in our cutting-edge datacenter with state-of-the-art protection against both online and offline attacks.
 
Can I be certain that nobody else sees my monitoring results?
Your results may only be accessed by using your personal login data. Therefore, please choose a password that is difficult to guess and nobody else will have access to your results.
 
I forgot my password. What can I do?
  1. Go to our website and click “login”.
  2. Click on “forgot?”
  3. Enter your email address and click on “reset password”.
  4. You receive an email to reset your password.
How can I change my password/email address?
Log into your personal account and click on the settings wheel to change your email address and password.
 

Requirements

Do I need a special computer to use pro4TM?
No, you may use any computer with internet access. You may even use pro4TM on your tablet or smartphone.
 
Where do I have access to pro4TM?
Anywhere you can use your smartphone, tablet or computer with internet access.
 
What do I need to do to use pro4TM?
  1. Just order our affordable All Inclusive Subscription* for only EUR 360 per year.
  2. Tell us which search terms (trademarks) you would like us to monitor and in which regions we should look for Google AdWords.
  3. That’s it!

Other

What can I do, if I use pro4TM and find out that somebody is violating my rights?
pro4TM keeps you posted on who is using your brand. Of course not every use of your brand by third parties violates the law. If you believe your rights may have been violated, however, our partner attorneys are always available to enforce your claims.
 
Where have you found my contact details?
We primarily use public trademark owner directories to contact potential customers. If we have contacted you, it is more than likely that we have used such directories to find your contact details.
 
Is there an app as well?
Yes, of course but we are still working on it.
 
*) Prices excl. VAT | "all inclusive" comprises our monitoring services for Google®AdWords®, trademark similarities and domain similarities for a limited number of search terms depending on the selected product.
If you order our "Multi" package on or before October 20th, 2015, you will receive an Original Montblanc Cruise Collection Black pen.
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